For Hair We accept free exchanges* within 14 days of delivery. Returns are also accepted within 14 days of delivery. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited
Here's a quick overview: hair extensions can be returned within 14 days or exchanged within 30 days, provided they are unused and in their original condition with all gold/brown ties fully intact. Styling tools (excluding open box or final sale items
No problem, please use our return portal to submit your return or exchange. You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information about the exchange/return you will
As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed. Once we have sent your refund back to your original payment method, it can take your financial
For hair and styling tools bought with a promotional code we are happy to offer you an exchange or refund within 14 days. Items purchased on site wide sale, bundle pack/styling kit or holiday sales, are eligible for exchange only+ shipping costs
For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached. For Tapes/I-Tip/Fusion: You can remove
For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown tie
You must submit your request for a return or exchange before the 14th / 30th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return. Or until May 31st to submit an exchange. Orders past 14 days
All returns must be submitted through our return portal. Please note that any returns received without notice through our return portal will be rejected.
Yes, for returns for refund, your refund will deduct a $9.95 label fee, if within the USA or Canada. International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost.
If you have opened your ties on the hair extensions you cannot return the extensions. They are final sale once the ties have been removed/altered/tampered on any bundles of the hair. Hair extensions are a hygienic product and once ties have been alte