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Return & Exchange

Start a Return/Exchange

First start by clicking here. Our new and easy returns portal will help you make this process so much faster. You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information a

What is your Return Policy?

For Hair We accept free exchanges* within 14 days of delivery. Returns are also accepted within 14 days of delivery. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited

What if I am Returning items from Canada or other International Countries?

No problem, please use our return manager to submit your return or exchange.

I sent back my Return. When will i receive more information?

As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed. Once we have sent your refund back to your original payment method, it can take your financial

I used a Discount code for my purchase, can I Return or Exchange?

For hair and styling tools bought with a promotional code we are happy to offer you an exchange or refund within 14 days. Items purchased on site wide sale, bundle pack/styling kit or holiday sales, are eligible for exchange only+ shipping costs

How can I Color match my Hair without opening the Extensions?

For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached. For Tapes/I-Tip/Fusion: You can remove

What is Unopened Condition?

For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need

I Ordered my item and received it later. When is the last day I can Return/Exchange my item?

You must submit your request for a return or exchange before the 14th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return or exchange request.

Do I need to use a Return Manager? Can I send this back on my Own?

All returns must be submitted through our return manager. Any returns received without notice through return manager will be rejected/discarded and refunds will not be provided.

Do I need to pay for my Return?

Yes, customers are responsible for safely sending the exchange or return item back to us. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns.

I Opened my Hair. Can I Return it?

Opened hair can not be returned due to its hygienic nature. Hair that is returned open will be sent back to the customer, disposed of or subject to a minimum 25% restocking fee of the full value of the order.