For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.
Once the hair extensions have been untied, altered, dyed, installed etc. the item is final sale.
For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Tools received in open condition are subject to a 15% restocking fee.