What is Unopened Condition?Updated 3 months ago

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Styling Tools can be used 1-2 times for hair testing purposes, but cannot be exchaged if externally or interally damaged. If the styling tool is usued, they can only be exchanged for a new item. The styling tool box packaging must also be returned in original condition, free of damage. Original condition Styling Tools refers to the box has never been opened and the tool has never been plugged in - which quailifies for either a return or exchange. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used may be subject to a restocking fee.