What is your Return Policy?Updated a year ago

For Hair

We accept free exchanges* within 30 days of delivery. Returns are also accepted within 14 days of delivery; a $9.95 return label fee and the initial shipping method fee will be deducted.. All hair and packaging must be in original condition with ties intact.

All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only. Hair that is final sale will be clearly marked in the product description. 

For Styling Tools

We accept free exchanges* within 30 days of delivery. Returns are also accepted within 14 days of delivery; a $9.95 return label fee and the initial shipping fee will be deducted. All tools and packaging must be in original condition. Styling Tools can be used for hair testing purposes, but cannot be exchanged if damaged. If the styling tool has been usued, it is limited to exchange for a new item only. The styling tool box packaging must be returned in original condition. All tools purchased on seasonal sales including but not limited to Boxing day etc., is exchange only.  Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description. Styling kits are final sale (no returns or exchanges).

For Accessories

We do not accept returns or exchanges, all Accessories are Final Sale as indicated in the product description.

Shipping

All delivery and shipping fees are nonrefundable, including the return label fee for Returns. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages that were returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses; a minimum $25 return to sender fee is applied to these orders.

Orders within the USA or Canada will be provided a Return Label, we recommend using this label to send back your item(s).

If you prefer to use your own label, we recommend that all returned packages are sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages. Please be advised all packages must be shipped following the return instructions provided. Any returns shipped with customs/duties fees attached will be rejected and returned to the sender. Please ensure the package clearly states "return, no duties". All details provided once your return/exchange has been approved. 

Items that ship with free delivery will have a minimum $10 deduction if returned for initial shipping costs. 

International orders will be responsible for safely returning the item(s), a return label will not be provided. If exchanging for a new item, a handling fee of $35 or more, will apply.

Policy

Items that have exceeded the return/exchange listed time frame are final sale. Items that have been altered (toned, dyed, installed, ties or tags removed etc.) are final sale.