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Order Questions

Do we ship Internationally?

Yes! Bombay Hair is proud to ship worldwide. Please note, all tools sold on or have North American plugs. For voltage specifications please see the specifications on product as they may vary. All prices are in USD

What is a Backorder?

At Bombay Hair we try our best to make sure all products are fully stocked, but given high demand and popularity of Bombay Hair products some items may be temporarily placed on back order but, not to worry! When a product goes out of stock we place

What is a Preorder?

Introducing Preorder Items—a delightful addition to our collection! These exclusive items can be purchased in advance, even before they are in stock. By preordering, you secure your place in line to receive the item as soon as it becomes available. P

How Long will it take My Package to Deliver?

All packages within North America (Including Canada, USA and Mexico), are delivered within 1-6 business days. You can pick your shipping method during checkout as we do offer three different shipping methods! Your timeline may be affected by customs

I need my Order delivered Faster, What can I Do?

You can select overnight shipping at checkout for an additional cost. This service is only available in Canada and the USA. 12PM PST is the cut off for overnight delivery. Please always allow at least 24 hours for processing.

Do you Ship to PO Boxes?

Yes we do! PO Boxes are handled by Canada Post or USPS. Please allow a little extra delivery time for this service. PO box orders can only ship via standard shipping.

My Package is Lost?

Use our investigation form to launch a formal investigation here.

I Received an incorrect Item

Oh no! First please be sure to check your confirmation email. Confirm that the type of extensions or styling tool received are different that what you have ordered. If your order is incorrect please use our contact form�here. Click�Order inquiry, and

How long does a Backordered item take?

Backordered items can vary in stocking time depending on the product. For a better estimate you can always call (1-833-245-1989), email ([email protected]), or live chat us. All backorder arrival times are best estimates and are subject to change.

I tracked my Package and it says it has been returned to Sender.

FedEx and UPS will make 3 delivery attempts to your provided address. If the three attempts are unsuccessful they will hold the package for 2 more business days at their facility. If the package is still not retrieved the package will be returned to

I want to make Changes to my Order.

Due to a high volume of order all orders are sent to processing immediately. This helps us get you your products even faster! If you need to make changes we will do our best to accommodate you. Please send us an email immediately at orders@bombayhair

Will I get Charged Duties and Taxes on my Order?

For USA: No duties or taxes are charged for orders under $800. Orders over $800 are subject to duties charged by the USA. For Canada: No duties are charged for delivery anywhere in Canada. For other countries: Duties and Taxes charged are determined

Can I download Instruction Manual for Stylilng tools?

Yes,�click here to start your download.

Does Bombay Hair Price Match?

We do not offer price matching. However, we do always have great ongoing promotions and we would suggest keeping up to date by subscribing to our email newsletter and following us on Instagram, @bombayhair.

What is the Bombay Hair Shipping Protection Plan?

The Bombay Hair Shipping Protection Plan is our shipping insurance you can purchase at checkout to protect your packages delivery from damage, being lost or stolen! Read more about it here: Shipping and Delivery

How Do I File My Claim For the Bombay Hair Shipping Protection Plan?

To file for a damaged, lost or stolen order the claim must be submitted using the link below within the stipulated time frame for the order: File My Claim

How long does delivery take?

The delivery time for your order from Bombay Hair may vary depending on your location and the shipping method chosen at checkout. Here are the general shipping estimates provided by Bombay Hair.Standard Shipping (within Canada and the United States):

Do you offer free shipping?

We sure do! To qualify for free standard delivery, please see your total order amount required before tax & discount For Canada -  $65. For USA - $50

Do you offer express/expedited shippping?

Bombay Hair offers fast shipping to you!Expedited (1-3 business day shipping) as well as express overnight (1 business day) $10-$15. Express overnight (1 business day) $15-$25 * Overnight delivery orders must be placed on weekdays before 12pm PST. Ex

Do you ship world wide?

Yes! Bombay Hair is proud to ship worldwide. Please note all tools sold on or have North American plugs. For voltage specifications, please see the specifications on each, as they may vary.

Do you ship from Canada?

Absolutely! Bombay Hair takes pride in being a Canadian company. Rest assured, we ship all orders directly from our headquarters situated in beautiful Vancouver, BC.