Please let us know how we can help and we'll get back to you shortly!

BOMBAY HAIR

Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form&#xA0;<a href="http://www.bombayhair.com/pages/directcontact" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>. Click&#xA0;Order inquiry, and select&#xA0;received an incorrect item . All order issues need to be reported in 7 business days. This way we can most effectivley get you the correct item.

Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form here. Click Order inquiry, and select received an incorrect item . All o

I received an incorrect Item.

Order Questions

How can I track and manage my order?

I live outside of North America. Do you ship worldwide?

What is a Backorder?

How long does a Backorder take to deliver?

How long will it take to receive my order?

I need my order delivered faster. What can I do?

Do you Ship to PO Boxes?

Can I change or cancel my order?

Help! I entered a wrong address on my order.

I think my package is lost. What should I do?

I tracked my package and it says it has been returned to sender.

Will I be charged Customs and/or Duties Fees by my country on my Order?

What is the Bombay Hair Shipping Protection Plan?

How do I file my claim for the Bombay Hair Shipping Protection Plan?

Do you offer free shipping?

Do you offer Expedited/Express shipping?

Do you ship from Canada?

How do I know what Color I am?

What is 100% Remy Hair?

What is Virgin Hair?

What is the Difference Between Virgin and Remy Hair?

What is Double Drawn?

What types of Hair Extensions do you have?

What is Tape-in Extensions?

What are Clip-in Extensions?

What set should I choose for Clip-in Hair Extensions?

What are the differences between Clip-In and Semi-Permanent Hair Extensions?

How do I put in Hair Extensions?

How long do installed Semi-Permanent Extensions last?

How long do Hair Extensions last?

How do I avoid damaging my Hair?

Can I dye my Hair Extensions?

What should I avoid when wearing Hair Extensions?

How do I remove Tape-in Extensions?

Does Hair normally shed?

Can I use hair extensions if I have thin or fine hair?

What are the differences between Seamless & Regular Clip-in Hair Extensions?

Can I use hair extensions if I have short hair?

What are the differences between Traditional weft and Hand-tied weft weaving extensions?

Is my hair color the same as another brand’s?

What set should I choose for clip in hair extensions?

How to pick your hair length?

Hair Questions

What is your Return Policy?

Start a Return/Exchange

What if I am returning items from Canada or other International Countries?

I sent back my Return. When will i receive more information?

I used a Discount code for my purchase, can I Return or Exchange?

How to exchange my Hair if the colour does not match?

What is Unopened Condition?

I ordered my item and received it later. When is the last day I can Return/Exchange my item?

Do I need to use the Return Portal? Can I send this back on my Own?

Do I need to pay for my Return?

I opened my Hair. Can I return it?

Return & Exchange

What is the difference between titanium and rose gold hair tools?

Do your hair tools work worldwide? Can I use them traveling?

Can I return the hair tools?

What is the best hair tool to use on my hair extensions?

Do my hair tools come with warranty?

Are your hair styling tools suitable for all hair types?

How long is the power cord of your hair tools?

Do your hair tools have adjustable heat settings?

Can your hair styling tools be used to create different hairstyles?

Hair Styling Tools 101

How do I Know What Color I am?

How do you Put in Hair Extensions?

How Long do Hair Extensions Last?

Can I dye my Extensions?

What color is best for me?

Does Hair normally Shed?

What's the difference between clip-in hair and semi-permanent hair extensions?

Clip-In Hair Extensions 101

Can hand-tied wefts be cut?

How Do I remove Tape-in Extensions?

What Types of Semi-Permanent Extensions do you carry?

How Long do install Semi-Permanent Extensions last?

Semi-Permanent 101

I received an incorrect Item.Updated 3 months ago