Do my hair tools come with warranty?Updated 8 months ago
At Bombay Hair, we provide a warranty policy to cover manufacturing defects in our hair styling tools. Here's a summary of what you need to know:
- Warranty Period: Our warranty lasts for one year from the date of purchase.
- Covered Defects: The warranty covers manufacturing defects, such as electrical malfunctions or heating issues, that occur during normal use of the product.
- Exclusions: Please note that the warranty does not cover damages caused by misuse, abuse, unauthorized repairs, accidents, wear and tear, cosmetic damage, or improper storage or handling.
- Warranty Claim Process: If you believe you have a valid warranty claim, please get in touch with our customer support within the warranty period. They will guide you through the claim process, which may involve providing proof of purchase and returning the defective product.
- Warranty Resolution: Once we receive your warranty claim, our team will assess it and, if deemed valid, either repair or replace the defective product. Bombay Hair will determine the final resolution.
- Shipping and Repair Costs: You are responsible for covering the shipping costs associated with returning the defective product for warranty service. However, we will cover the shipping costs for returning the repaired or replaced item back to you.
For detailed and specific terms and conditions, we recommend reviewing the full warranty policy
If you have any further questions or need assistance with a warranty claim, please don't hesitate to reach out to our customer support team. We are here to help!