Can I return the hair tools?Updated 8 months ago
We accept free exchanges* within 30 days of delivery. Returns are also accepted within 14 days of delivery; a $9.95 return label fee and the initial shipping fee will be deducted. All tools and packaging must be in original condition. Styling Tools can be used for hair testing purposes but cannot be exchanged if damaged. If the styling tool has been used, it is limited to exchange for a new item only. The styling toolbox packaging must be returned in original condition. All tools purchased on seasonal sales, including but not limited to Boxing day, etc., are exchanged only. Styling Kits, exclusive promotions, and other sales may have special conditions indicated in the description. Styling kits are final sale (no returns or exchanges).